FAQs
We accept returns on eligible unused and unopened products within 14 days of delivery. Please ensure the product is in its original packaging.
You can contact our customer support team with your order number and reason for return. Our team will guide you through the process.
For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they are damaged or defective.
Once your return is received and inspected, refunds are typically processed within 5–7 business days.
Eligible returns are refunded for the product value. Original shipping charges may not be refundable.
Please contact us within 48 hours of delivery with your order number and clear photos of the damaged product.
Yes, exchanges may be available for eligible products, subject to stock availability.
Refunds are issued through the original payment method used during checkout.
Orders are typically delivered within 3–7 business days, depending on your location.
Free shipping may be available on orders above a specified purchase amount. Check the shipping details at checkout.
Once your order is shipped, you will receive a tracking link via email or SMS.
Yes, we deliver to most serviceable locations across India.
Address changes may be possible before your order is shipped. Please contact our support team as soon as possible.
Our delivery partner may attempt delivery again. You can also contact the courier using the tracking details.
If your order hasn't arrived within the estimated delivery window, contact our support team with your order number.
Orders that have already been shipped generally cannot be cancelled. Please contact support for assistance.
Choose products based on your skin type, concerns, and personal preferences. You can also contact our team for product recommendations.
Generally, apply products from the lightest to the heaviest consistency, starting with cleanser and ending with moisturizer and sunscreen during the daytime.
Yes, we recommend performing a patch test before introducing any new skincare product into your routine.
Usage frequency depends on the product formulation. Always follow the instructions provided on the product packaging.
Some products can be layered together, while others may require separate routines. Check the product instructions before combining active ingredients.
Some products are suitable for both morning and evening use, while others are designed specifically for one time of day.
Results vary depending on the product, skin type, and consistency of use. Some products may show noticeable results within a few weeks.
Yes, sunscreen should be the final step of your morning skincare routine to help protect your skin from UV exposure.
Browse our products, add your preferred items to the cart, and proceed to checkout to complete your purchase.
We accept various payment methods, including credit cards, debit cards, UPI, and other available options displayed at checkout.
Order modifications may be possible before processing begins. Please contact our support team immediately.
Once your payment is successful, you will receive an order confirmation email or SMS with your order details.
Please check your payment details and try again. If the amount was deducted, contact our support team with the transaction details.
You may request cancellation before your order is processed or shipped. Cancellation eligibility depends on the order status.
Yes, our checkout uses secure payment processing to help protect your payment information.
Yes, you can place an order as a guest if the guest checkout option is available.
Subscriptions allow you to receive your selected products automatically at your preferred recurring interval.
Yes, available subscription intervals can be selected during the subscription purchase process.
You can manage or cancel your subscription according to the terms provided at the time of purchase.
Yes, if the subscription plan supports it, you can skip an upcoming delivery through your subscription account.
Product changes may be available depending on your subscription plan. Please check your account settings.
You may receive a notification before your next recurring order, depending on your subscription settings.
Payments are automatically charged to your selected payment method according to your subscription schedule.
Yes, you can update your delivery address through your subscription account before the next order is processed.
Our products are developed with attention to quality and safety standards, with appropriate testing before being made available.
Yes, apply a small amount to a limited area of skin and observe for any reaction before regular use.
Suitability varies by product and individual skin type. Please review the ingredients and product-specific information before use.
Please refer to the individual product page or packaging for specific testing information.
Check the full ingredient list before use. If you have known allergies, consult a healthcare professional before trying a new product.
Please refer to our product descriptions or brand policies for information about animal testing practices.
Discontinue use immediately. If irritation persists or becomes severe, consult a healthcare professional.
Yes, product shelf-life and expiry information are provided on the packaging wherever applicable.
You can find the ingredient information on the respective product page or product packaging.
Our formulations may include a combination of naturally derived and scientifically developed ingredients. Check individual product descriptions for details.
Each product is formulated for specific skin needs. Please check the product description to determine whether it suits your skin type.
Fragrance information varies by product. Please review the ingredient list and product details before purchasing.
Ingredient formulations vary across products. Refer to the individual product ingredient list for accurate information.
Some skincare ingredients may not be suitable during pregnancy. We recommend consulting your healthcare professional before use.
Vegan status may vary by product. Please check the individual product description for confirmation.
Store products in a cool, dry place away from direct sunlight and always follow the storage instructions on the packaging.
You can reach our support team through the contact form or customer support details available on our website.
Our support team is available during regular business hours. Please check our Contact Us page for exact timings.
We aim to respond to customer inquiries within 24–48 business hours.
Absolutely! Share your skin type and concerns with our team, and we will help you explore suitable products.
You can reply to your existing support email or contact us with your reference number for an update.
Please include your order number, registered email address, and a brief description of your concern.
Yes, our team can assist with product information, usage instructions, ingredient queries, and other concerns.
If you haven't received a response within the expected timeframe, please follow up through our available support channels.
